Refund Policy
Effective 20 July 2026
1. Digital credits
Geno sells access to digital credits that are consumed as you use the service. Because credits are digital and consumed on use, some standard refund rights are limited once credits have been spent, as described below.
2. Subscriptions
You can cancel your subscription at any time from Billing → Manage subscription; your plan and remaining credits stay active until the end of the period you already paid for, and you are not charged again. We do not generally provide partial refunds for unused time in a period.
3. EU/UK right of withdrawal
If you are a consumer in the EU or UK, you have a 14-day right to withdraw from a purchase. By starting to use your credits during this period you ask us to begin the service immediately and acknowledge that your right of withdrawal is lost once the digital credits have been fully supplied (used). Any unused portion may still be refundable within the 14 days.
4. Top-up credits
Purchased top-up credits do not expire. Unused top-up credits may be refundable at our discretion within 14 days of purchase; credits already spent are non-refundable.
5. How to request a refund
Contact support@geno.spot with your account email and the purchase in question. Payments are processed by our Merchant of Record (identified at checkout and on your receipt), and approved refunds are issued through it to your original payment method. Please contact us before opening a chargeback so we can resolve the issue directly.